The Coil’s FAQ’s
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Beause, how many products have you bought just to find out they weren't for you… exactly. The Coil makes discovering new haircare easier by bringing a curated selection of products straight to you—so you can try something new without having to spend hours and money figuring out what to buy.
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What is The Coil?
The Coil is a curated haircare subscription box made with curls, coils, and textured hair in mind. Each box gives you the chance to discover new products and find what works best for your hair. -
Each box will include a selection of carefully chosen haircare products and a hair accessory. Products may vary from box to box, so you can discover something new each time. -
We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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The Coil boxes will be sent out [monthly/every other month — whichever you decide]. Your subscription schedule and upcoming shipment details will be available when you order. -
Product sizes may vary depending on the box. We'll always provide details about what's included before you purchase.
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Can I cancel my subscription?
Yes! You can cancel your subscription before your next billing date. -
Can I skip a month?
Yes! You can skip an upcoming box without canceling your entire subscription. -
The Coil currently ships to [U.S. only / your shipping areas]. Shipping details and costs will be shown at checkout.
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Yes! We may offer one-time boxes for anyone who wants to try The Coil without committing to a subscription.
Absolutely no pressure.
The important stuff
Shipping & Delivery 📦
Okay, you ordered your Coil Box... now you're probably wondering, “When is my box getting here? 👀”
We got you.
We currently ship Monday–Wednesday.
Orders are typically processed and shipped within 2–3 business days. Once your order ships, you’ll receive tracking information so you can follow your Coil on the way to you.
Please keep in mind that shipping times may vary depending on your location and the carrier.
Shipping days: Monday–Wednesday
Processing time: 2–3 business days
Tracking: Sent by email once your order ships
How long does shipping take?
After your box ships, it should arrive within 3-4, depending on where you live.
Where do we ship?
Right now, The Coil ships to U.S. addresses / the 50 states].
How much is shipping?
Monthly Coil: $9.99 shipping
Wash & Go Coil: $8.99 shipping
Re-Up Coil: $6.99 shipping
What if my package is damaged or something goes wrong?
Don’t stress. If your box arrives damaged, is missing something, or you have an issue with your order, reach out to us at coilsupport@thecoilbox.com and we'll help you get it sorted out.
Shipping Delays
Once your package has been handed over to the shipping carrier, delivery times are outside of The Coil's control. Delays may occur due to weather, holidays, carrier issues, or other circumstances.
If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first. You may also contact us and we will do our best to assist.
Just keep in mind that once your package leaves us and is with the carrier, some delays are unfortunately out of our hands.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order. If an order is returned to The Coil because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.
Returns & Refund Policy
We want you to love your Coil. Because our boxes contain haircare and personal-care products, we have a few guidelines to keep everything safe and sanitary. Haircare Products
For health and safety reasons, opened or used haircare products are not eligible for return or refund.
If you receive a product that is damaged, defective, leaking, or otherwise arrives in unacceptable condition, please contact us as soon as possible after receiving your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged or incorrect item so we can review the issue and determine the best resolution.
Depending on the situation, The Coil may provide a replacement, store credit, or refund.
Change-of-Mind Returns
Because The Coil includes haircare and personal-care products, we generally do not accept returns simply because a customer has changed their mind or does not like a particular product.
We encourage customers to review product information and ingredients when available before purchasing.
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow your bank or payment provider time to process the refund.
Shipping charges are generally non-refundable unless the issue was caused by an error on our part.
Contact Us
If you have an issue with your order, please contact us through our Contact page before sending anything back. Unauthorized returns may not be accepted.
Subscription Policy
The Coil offers subscription boxes designed to make discovering and restocking haircare products simple and convenient.
How Your Subscription Works
When you choose a monthly subscription, you are signing up to receive a Coil box on a recurring basis.
Your subscription will automatically renew according to the billing schedule shown at checkout until you cancel it.
Billing
Your payment method will be charged automatically for each renewal unless you cancel your subscription before your next scheduled billing date.
The price of your subscription and applicable shipping charges will be displayed before you complete your purchase.
Canceling Your Subscription
You may cancel your subscription through your account or by following the cancellation process provided on our website.
To avoid being charged for your next box, please cancel before your next scheduled billing date.
Once an order has already been processed or shipped, canceling your subscription will not automatically cancel that order.
Subscription Changes
If you need to update your shipping address, payment method, or other subscription information, please make those changes before your next billing date whenever possible.
Subscription Questions
If you have questions about your subscription or billing, please contact The Coil through our Contact page.
Still have questions? Ask! We're here to help. 💕
Privacy Policy
Last Updated: 10/5/2026
The Coil respects your privacy and is committed to protecting the information you provide when you visit our website or place an order.
Information We Collect
When you use our website or place an order, we may collect information such as:
Your name
Email address
Shipping and billing information
Order information
Account information
Information you provide when contacting us
Payment information is processed through our payment providers. The Coil does not need to store your full credit or debit card number.
How We Use Your Information
We may use your information to:
Process and fulfill your orders
Process subscription payments
Send order and shipping updates
Respond to customer service requests
Manage your account
Improve our website and customer experience
Send marketing communications when you have chosen to receive them
Information Sharing
We may share necessary information with service providers that help us operate our business, such as payment processors, shipping providers, website providers, and other services needed to process and fulfill your order.
We do not sell your personal information.
Cookies and Website Technology
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, and improve your experience.
Marketing Emails
If you choose to receive marketing emails from The Coil, you can unsubscribe at any time by using the unsubscribe option included in our emails.
Your Information
You may contact us if you have questions about the personal information we maintain about you or if you need assistance updating your information.
Contact
If you have questions about this Privacy Policy, please contact us through our Contact page.
Terms & Conditions
Last Updated: [Insert Date]
Welcome to The Coil. By using our website or purchasing products from us, you agree to these Terms & Conditions.
Using Our Website
You agree to use The Coil website for lawful purposes and not to misuse the website, interfere with its operation, or attempt to access information or accounts that do not belong to you.
Products
We do our best to accurately display our products, descriptions, and images. Product colors, packaging, and appearance may vary slightly from what is shown online.
Product availability may change, and The Coil reserves the right to limit quantities or discontinue products when necessary.
Orders
By placing an order, you agree that the information you provide is accurate and complete.
The Coil reserves the right to refuse or cancel an order when necessary, including in cases involving suspected fraud, incorrect pricing, inventory issues, or other circumstances that may prevent us from fulfilling the order.
If we cancel an order after payment has been received, you will receive a refund for the canceled portion of the order.
Pricing & Payment
All prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes and shipping charges will be shown during checkout.
Payment must be successfully processed before an order can be fulfilled.
Subscriptions
If you purchase a subscription, you agree to the recurring billing terms displayed at checkout and described in our Subscription Policy.
Shipping
Shipping and delivery are subject to our Shipping & Delivery Policy.
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of The Coil's control.
Intellectual Property
The Coil name, logo, website content, graphics, photographs, written materials, and other original content belong to The Coil or are used with permission.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
Limitation of Liability
To the extent permitted by applicable law, The Coil is not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to limit any rights or protections that cannot legally be limited.
Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised "Last Updated" date.
Contact
If you have questions about these Terms & Conditions, please contact us through our Contact page.
Contact & Customer Support
Have a question about your order, subscription, shipping, or a product? We're here to help.
For order-related questions, please include your order number so we can help you as quickly as possible.
What We Can Help With
You can contact The Coil about:
Order questions
Shipping and tracking
Damaged or incorrect orders
Subscription questions
Cancellations
Product questions
Website or account issues
Please allow 1–2 business days for a response.
For questions regarding a specific order, please contact us as soon as possible so we can determine what assistance may be available.
Contact: coilsupport@thecoilbox.com